Staffing Head at Linkage Corporate Solutions
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Executive - Customer Care - Manufacturing (0-1 yrs)
Key Responsibilities :
- Manage inbound and outbound customer calls in a professional and friendly manner.
- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with the team to handle escalations and ensure customer satisfaction.
- Assist customers in understanding product offerings and guiding them through the purchasing or service process.
- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
- Provide feedback to management on recurring issues to help improve products and processes.
Key Requirements :
- Experience Level: Open to Freshers and Experienced Candidates
- Minimum Qualification: Bachelor's degree in any discipline.
- Strong communication skills, both verbal and written.
- Ability to work well in a fast-paced environment and manage time effectively.
- Proficiency in customer service software and CRM systems (preferred but not mandatory).
- A customer-centric attitude with the ability to empathize with and resolve customer concerns.
- Prior experience in a customer service or call center role is a plus but not required.
What We Offer :
- Competitive salary package ranging from 1.8 LPA to 3 LPA.
- Opportunity to work with a leading brand and gain industry knowledge.
- Dynamic and collaborative work environment.
- Training and growth opportunities for career advancement.
