Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - IT (1-4 yrs)
Customer Care Executive
- Customer Care Executive
- The Company partners with our clients to provide consistent lead generation programs, software development technology, digital marketing, and business services to media agencies, technology companies, marketing companies, and publishers in order to enhance their business performance and maximize their customer engagement opportunities.
- Our client also offers HR Talent or HR Partner offering solutions to Banks, NBFCs, MNC's, Corporations and Startups with professional talent, tech, and marketing manpower. Opus has helped its clients to enhance their business performance and to maximize their resource acquisition and engagement opportunities.
The Job
Your Responsibilities will include :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Service role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are a strong mentor and coach who can build high performing teams
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