Executive - Customer Care - eCommerce (1-2 yrs)
- Provide extraordinary client service to merchants via inbound phone calls, email or chat.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
- Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
- Thoroughly describe and document work using call ticketing systems
- Advance tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed
- Update the ticketing system with current status of all ongoing issues and Merchant Contacts. Experience: 1-2yrs
Expertise : MS Excel, Data Entry, Follow ups, Target oriented, English Communication Skills, Cold Calling, Tele Sales
Industry : E-commerce (Online Selling platforms)
Only Females candidates are allowed to apply
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
