HR at Ananta Resource Management
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Executive - Customer Care/Customer Success (2-3 yrs)
Executive - Customer care
City: Kolkata, WB
Primary Skills: business development, Lead Generation, Customer Relationship Management (CRM)
Work Experience (Years): 2-3
Location : Dakhinee Co-Operative Housing Society, Kolkata
Designation : Executive- Customer Success Specialist
Salary range: 20-25K
Job Description:
- Customer Relationship Management: Maintain and enhance customer relationships.
- New Account Registration: Process customer registration through Forms.
- Issue Resolution: Address and resolve customer concerns.
- Making and Sending Quotations: Prepare quotations for required articles and services.
- New Lead Generation: Communicate with leads to arranging meetings and secure new business opportunities.
- Sales Operations: Oversee daily sales coordination & operations.
- Repeat Business: Encourage and manage repeat customer sales.
- Upselling & Cross-Selling: Identify additional sales opportunities.
- Lead Management: Generate and convert sales leads.
- Pipeline Management: Manage the sales pipeline effectively.
Qualification:
- Bachelor's degree in business administration, marketing, or a related field.
- Experience in using CRM software or related tools is a plus. Perks & Benefits
- 6 Days Mon- Fri 10-7 & All Saturdays 10-4
