Sales Executive at BPO/ITES
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Executive - Customer Care - BPO/ITeS (0-1 yrs)
- Contact potential or existing customers to inform them about a product or service
- Answer questions about services of the company
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Keep records of calls and sales and note useful information
- Graduate with good skills in online sales representative or other sales/customer service role
- Ability to learn about products and services and describe/explain them to prospects
- Good communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address
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