Proprietor at K & R Enterprises
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Executive - Customer Care - BPO (2-10 yrs)
Job Description :
- To handle Customer queries
- To handle escalations and display ownership and accountability on calls, emails and RM queries
- To have an in-depth process and system knowledge
- Quick decisions ability
- Provide superior customer experience on calls to American Express Card Members.
- Provide alternatives and apply superior Service
- Call handling skills to ensure the best possible solutions and FCR to card members.
- Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries
- 1-2 yrs s of prior experience in the inbound/ outbound calling process.
- Customer service background.
QUALIFICATION:
- Graduate.
- Strong Interpersonal, Communication and Listening Skills.
- Must possess Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
- Demonstrated Dependability/Self Motivating Skills.
- Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail.
Job type - Permanent
Industry Type - Customer Care
Call me at 8368927595
