Manager at iSON Xperiences Pvt Ltd
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Executive - Customer Care - BPO (1-7 yrs)
- We are looking for a dedicated and enthusiastic Customer Care Executive to join our BPO team.
- In this role, you will be responsible for providing exceptional service to our clients and customers, handling inquiries, resolving issues, and ensuring a positive customer experience.
- The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced, high-volume environment.
- Handle a high volume of inbound and outbound calls, emails, and chat interactions from customers.
- Address customer inquiries and provide information regarding products, services, and company policies.
- Accurately record and update customer information in the company's CRM system.
- Maintain detailed and accurate logs of customer interactions, including inquiries, complaints, and feedback.
