Executive - Customer Care - BPO (1-4 yrs)
Job Description :
1) Communicate with customers through chats, emails or calls to resolve their order related concerns and queries
2) Help merchants improve service quality by relaying feedback and escalating performance issues
3) Provide feedback to our product
4) Hustle with one of the most hardworking teams in the country weekends are our busiest days, which is when we get the highest volume of orders; this calls for 6 day weeks for the team, which we work on a rotational basis
JOB REQUIREMENTS :
1) 1 to 4 years of work experience (prior work experience in a customer facing role is a huge plus) Fresher with excellent written and spoken English can also apply.
2) Excellent written and verbal communication skills in English, and a functional knowledge of Hindi (which is necessary when talking to restaurants)
3) A huge amount of empathy, calmness, and positivity these are absolutely nonnegotiable
4) People who enjoy working in a highly charged environment, with unpredictable hours, without compromising on quality
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
