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15/10 Saket Vishwakarma
HR at MNC

Views:301 Applications:29 Rec. Actions:Recruiter Actions:0

Executive - Customer Care - BPO (0-6 yrs)

Pune Job Code: 50620

The Job Role and Responsibilities :

- The primary responsibilities of a Customer Service Executive would be 

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Good communications skills

- Ability to listen and active problem-solving skills

- Good interpersonal skills

- Ability to handle the pressure

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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