Post :- Customer Care Executive

Location : - Bangalore

Salary :-28 CTC

Education and Essential Experience:

- 6 months BPO or Travel experience

- Graduate / Undergraduate

- Excellent Written and spoken communication,

- Computer Skills ability/experience using computer applications

- Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

- Open to work in a voice environment

Interview Rounds:

- HR Round

- Versant Test Round / VNA Round

- Operations Round

- Computer Assessment test

Key Enablers:

- Strong process orientation

- High energy, High Integrity & Work Ethics

- Strong interpersonal skills & ability to communicate effectively

- Strong problem solving skills.

Job description

Greeting from IGT Solutions

We are hiring for Voice process and looking for immediate Joiners

Interested candidates can directly walk-in to our office.

Profile Summary

- IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base.

- Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility:

- Understands the various computer screens and how to utilize them effectively

- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

- Adheres to all company and specific Contact Centre policies and procedures

- Completes any work as assigned by Management

Interview Time : 9-30 am to 4-30 pm