- As a Customer Care Executive, you will be the primary point of contact for customers, handling inquiries, resolving complaints, and providing information about products and services. Your role will involve effective communication skills, empathy, and a strong commitment to customer satisfaction.

Responsibilities :

- Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

- Acknowledge and resolve customer complaints, escalating issues as needed to ensure timely resolution.

- Provide accurate information about products, services, pricing, and availability.

- Process orders, returns, and exchanges efficiently and accurately.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Build sustainable relationships and trust with customers through open and interactive communication.

- Keep records of customer interactions, transactions, inquiries, and complaints for future reference.

- Collaborate with internal teams to address customer needs and improve overall customer experience.

- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

- Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions.

- Meet individual and team targets for customer satisfaction, response time, and resolution.

Requirements :

- Proven customer support experience or experience as a customer service representative.

- Strong communication and interpersonal skills, with a customer-oriented approach.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

- Proficiency in using customer service software, CRM systems, and other relevant tools.

- Excellent problem-solving skills with a proactive attitude to find solutions.

- Ability to work independently as well as part of a team.

- Flexibility to work in shifts, including weekends and holidays, as needed.

- High school diploma or equivalent; additional qualifications in customer service or related field are a plus.

Key Attributes :

Empathy : Ability to understand and relate to customers' needs and emotions.

Patience : Capacity to remain calm and composed while dealing with challenging situations.

Adaptability : Willingness to learn and adjust to evolving customer needs and company policies.

Communication : Clear and effective communication skills, both verbal and written.

Problem-solving : Resourceful and proactive in resolving customer issues and complaints.

Team Player : Collaborative attitude to work with colleagues and other departments to achieve common goals.

- Good Communication skills in written and verbal language.

- Fresher and Experience both are applying.

Salary : Gujarati - Upto 18K In hand

Marathi : 10K To 11K In hand

English : 14K To 20K In hand

Kannada : Upto 18K In hand

Join our team and make a difference in our customers' lives by providing exceptional service and support!

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