Executive - Customer Care - BPO (0-1 yrs)
- Ensure timely onboarding closures of every new sales opportunity through effective coordination and documentation techniques.
- Understand customer needs and requirements
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Route qualified opportunities to the appropriate sales executives for further development and closure, when needed
- Perform effective online demos to prospects, when required
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
- Maintaining records to ensure better customer relationship and satisfaction.
HR Chavya : 7428437363
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