Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - Ayurvedic & Herbal Products (1-6 yrs)
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Leadership Role
- Our client is one of the leading Herbal companies that deal with 100% natural and organic - Ayurvedic & Herbal products.
The Job :
- Our client is looking for a Customer Care Executive to join the team
Your responsibilities will include :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales, and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching, and performance managing the customer service team.
Ideal Candidate :
Skills required :
- You have the ability to lead a team.
- You have knowledge of CRM systems.
- You have knowledge of mediation and conflict resolution techniques is preferable.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are adaptable and thrive in changing environments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
