Recruiter at Nisvan HR solutions
Views:26 Applications:11 Rec. Actions:Recruiter Actions:2
Executive - Customer Care (3-7 yrs)
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Languages- (Mandatory) :
1. Bengali+ Oriya
2. Telugu
3. Kannada
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
