Digital Marketing Manager at Right Advisors Pvt. Ltd.
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Executive - Customer Care (3-5 yrs)
Experience : 3+Years
CTC : 8 LPA
Location : Mumbai(Andheri east)
Job Description :
- Taking calls from Customers, answering questions, or addressing any concerns they may have.
- Handle many inbound & make outbound calls to & from Customers.
- Addressing customer questions from various mediums, call, email & Chat.
- Creating Tickets for each queries received via various mediums & updating the records properly
- Making reports EOD basis
Desired Candidate Profile :
- Graduate Minimum, Postgraduate would be an advantage.
- Should have a minimum of 3 years of experience into calling.
- Should be a clear and effective communicator.
- Computer Skills
- Knowledge of CRM Systems
- Should be proactive in identifying problems and suggesting solutions.
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