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20/09 Umra Javed
HR Trainee at Recruit Kart Pvt Ltd

Views:751 Applications:22 Rec. Actions:Recruiter Actions:3

Executive - Customer Care (2-7 yrs)

Pune Job Code: 177468

- Work from Office

- On Call interview

Salary- 28533 Monthly CTC / take home. 24211 Rs. / Yrs 324000/-

ROLES AND RESPONSIBILITIES :

1- Needs to solve customer issues on call /Email /Social Media.

2- Candidate have to do inbound calling.
 
3- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.

4- Refer unresolved customer grievances or special requests to designated departments for further investigation.

5- Follow up to ensure that appropriate actions are taken on customer requests

6- Coordinate with other teams to resolve complaints

7- Resolve Complaints of customer over call

8- Answer inbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints

9 - Graduate with 2 years + Experience Excellent communication and market knowledge-

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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