Executive - Customer Care (2-5 yrs)
Below are important KRAs :
- The candidate should demonstrate the potential and initiative to undertake independent responsibility.
- The candidate will be required to address customer queries, feedback, and complaints.
- The candidate will be required to coordinate with other departments to resolve customer issues.
- The candidate will be required to stay informed on product details to provide accurate information.
- The candidate will be required to collect customer feedback for continuous improvement.
- The candidate will be required to ensure high levels of customer satisfaction.
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