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04/11 Parul Verma
Head of Recruitment at Ladder of Changes

Views:7 Applications:2 Rec. Actions:Recruiter Actions:0

Executive - Customer Care (2-4 yrs)

Gurgaon/Gurugram Job Code: 350396

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Requirements and skills :

- Proven customer support experience or experience as a Client Service Representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

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