Talent Acquisition Specialist at Recruiting India
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Executive - Customer Care (2-3 yrs)
Post : Customer Care Executive
Location : Mira Road, Mumbai
Shift timings : Morning Shift
Working days : Mon to Sat
Experience : 2+ years
Salary : 2LPA - 3LPA
No of positions : 2
- Female candidates only
Responsibilities for customer service executive (CRM Executive) :
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Multi-task on different communication channels Case conversion.
- Promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers' needs Refer issues and questions to managers if necessary
- Complete the assigned tasks within the assigned SLA's.
- Maintaining a pleasant working environment for your team.
- Supporting the customer through an email/chat and phone calls.
- Offering exceptional customer service and satisfaction.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.
Required Skills :
- Experience in Customer service handling Inbound calls
Education Qualification :
- Candidate should have completed at-least HSC or higher
- Ability to Multi-task with on different communication channels
- Customer Relationship Management Skills
- Case conversion skills
- Good problem-solving abilities
- Ability to meet deadlines and prioritize tasks
- Excellent phone etiquette and active listening abilities
- A quick learner and exceptional ability to make decisions
- Phenomenal conflict-resolution/escalation handling skills
- Dialer system and CRM knowledge will be an added advantage
- Strong interpersonal skills Strong verbal communicator
- Fluent in speaking English and regional language - Hindi and Marathi
- Good knowledge of basic computer applications
- Deadline 27th June
