Recruitment Executive at Skyleaf
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Executive - Customer Care (1-5 yrs)
Hiring for the position of Customer Care executive.
About the company :
It is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Specialist. As a Fresher, you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and support services.
Job Role :
- Respond to Customer inquiries via various channels, including email, live chat, and over the phone.
- Assist customers with DTO return product inquiries, product information, and general inquiries.
- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.
- Collaborate with other departments to ensure timely order fulfillment and delivery.
- Address and resolve issues related to order discrepancies, returns, and exchanges.
- Investigate and resolve customer complaints, concerns, and feedback promptly.
- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.
- Escalate complex issues to higher management when necessary.
- Stay updated on product features, specifications, and availability
Qualification :
- Ability to handle challenging customer situations with empathy and professionalism.
- Detail-oriented and proficient in order processing systems.
- Familiarity with e-commerce platforms and website navigation.
- Basic understanding of product features and specifications.
- Availability to work flexible hours, as required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
