Recruitment Executive at Skyleaf
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Executive - Customer Care (1-5 yrs)
Hiring for the position of Customer Care executive.
About the company :
It is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Specialist. As a Fresher, you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and support services.
Job Role :
- Respond to Customer inquiries via various channels, including email, live chat, and over the phone.
- Assist customers with DTO return product inquiries, product information, and general inquiries.
- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.
- Collaborate with other departments to ensure timely order fulfillment and delivery.
- Address and resolve issues related to order discrepancies, returns, and exchanges.
- Investigate and resolve customer complaints, concerns, and feedback promptly.
- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.
- Escalate complex issues to higher management when necessary.
- Stay updated on product features, specifications, and availability
Qualification :
- Ability to handle challenging customer situations with empathy and professionalism.
- Detail-oriented and proficient in order processing systems.
- Familiarity with e-commerce platforms and website navigation.
- Basic understanding of product features and specifications.
- Availability to work flexible hours, as required.
