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28/10 Mahek Garg
Talent Acquisition at Skyleaf Consultants

Views:159 Applications:54 Rec. Actions:Recruiter Actions:21

Executive - Customer Care (1-4 yrs)

Delhi NCR/Delhi Job Code: 350077

Responsibilities:

- Respond to Customer inquiries via various channels, including email, live chat, and over the phone.

- Assist customers with DTO return product inquiries, product information, and general inquiries.

- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.

- Collaborate with other departments to ensure timely order fulfillment and delivery.

- Address and resolve issues related to order discrepancies, returns, and exchanges.

- Investigate and resolve customer complaints, concerns, and feedback promptly.

- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.

- Escalate complex issues to higher management when necessary.

- Stay updated on product features, specifications, and availability.

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