Executive - Customer Care (1-3 yrs)
Job Responsibilities :
1. Responsible for all customer inquiries and questions
2. Provide excellent customer service at all times
3. Follow up on customer inquiries by taking specific action in a timely manner
4. Troubleshoot equipment and system problems
5. Problem solve to help customers resolve issues on the first call
6. Enters data from customers into various software programs
7. Appropriately communicate with upset customers to resolve their inquiries
Requirements :
- 6 months of Contact Center experience preferred
- One year of previous customer service experience required
- Must be at least 18 years of age
Type 25 wpm
- High School Graduate or GED
- Logical problem-solving skills and ability to multi-task
- Proven oral and written communication skills
- Must have availability to work various shifts
- Ability to use Windows operating systems and navigate between various windows
- Ability to work under pressure
- Continuously demonstrate a high sense of urgency
- Must have a keen sense of attention to detail, and taking the initiative.
- Must be able to pass a Federal Background Check and Drug testing
- Possess a high level of Professionalism
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
- Ability to understand and empathize with customers- issues.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
