Talent acquisition at Xavier Techkers
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Executive - Customer Care (0-4 yrs)
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Communicating with them through various omnichannel channels, including email, social media, phone or SMS
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.
