Preferred Criteria : 

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

- Should ensure - Work-like- an environment with no disturbance during the work hours.

- Experience working in a customer service environment for at least 6 months

- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

- Customer Focus

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events

- Ability to work overtime as required by business as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

- Problem Solving Skills

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

Qualifications Required :
 
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply with 6 months experience in BPO

Shifts : Rotational

Benefits : NSA, OT, Sodexo Coupons.

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