Executive - Customer Care (0-3 yrs)
Job Responsibilities :
- Respond to customers inquiries via live chat, email, phone and social media.
- Build a sustainable relationship of trust and respect with customers by maintaining a positive and empathetic behavior at all times.
- Act as the Voice of the Customer across the organization to identify product improvements.
- Escalate unresolved issues to the appropriate teams and take ownership of issues and have the determination to follow through.
- Work with the management to stay updated on product knowledge and be informed about any changes in the company policies.
- Understand and meet your KPI's and customer service metrics while providing excellent consistent customer service.
- Work as a results-driven team member with strong attention to customer experience and commitment to quality customer service.
- Have good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
Minimum Requirements :
- Bachelor's degree in any stream.
- Good command of English & Hindi (both oral and written).
- Good to have experience in working with customer success.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
