We have 400+ job openings for Fresher/Customer Care Executive/CCE/Support/Voice/Tele Sales/Telecallers in Noida location.

Customer Care Executive - CCE

- Inbound/Outbound process

- Qualification - 12th, Undergraduate/Graduate

- Salary - 10k to 14000/- PM

- Location - Sec-63, Noida

- Working Days - 6 days (rotational Off 1 day)

- Hindi/ English speaking candidates and Freshers & Experience both candidates can apply

- As a Customer Care Executive, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

- You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers.

- As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

- In addition to this, you should be well-versed with our company's policies and procedures.

- Pleasant personality and good communication skills are the key requirements for this role.

- You should be competent enough to provide the best customer service to our clients.

Responsibilities and Duties :

1. Understanding the products and services provided by the company.

2. Identify and assess customers' needs to achieve satisfaction

3. Provide accurate, valid and complete information by using the right methods/tools

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

5. Keep records of customer interactions and file documents

6. Offering exceptional customer service and satisfaction.

7. Following up with customers for any further information.

8. Taking feedback from the customers.

9. Negotiating the terms and conditions with the customer.

10. Maintaining a healthy relationship with the clients.

11. Handling customer concerns and complaints in a timely manner

12. Informing customers of upcoming promotions or deals

13. Interacting with customers to ensure they have a desirable and shareable experience

We do Bulk Hiring for Telesales/Customer Support Executives.