Job Title : Customer Service Executive (Multiple Positions)

Location : Viman Nagar, Kharadi, Yerwada, Hinjewadi III (All locations are in Pune)

Job Type : Full-time

Job Description :

- We are currently seeking dynamic and customer-centric individuals to join our team in various customer service positions. As a Customer Service Executive, you will be responsible for handling customer queries and providing them with timely and effective solutions. We have multiple positions available, including :

Collection Process Executive (Customer Service) - International Voice

Blended Customer Service Executive (Chat, Email, Voice) - International

Sr. Customer Service Executive (UK Post Pay)

Sr. Customer Service Executive (Vodafone) - New Zealand

Responsibilities :

- Handle customer queries and complaints via phone, email, and chat

- Provide timely and effective solutions to customer issues

- Escalate complex issues to the appropriate department

- Ensure customer satisfaction through timely resolution of issues

- Maintain accurate and up-to-date customer data in our systems

- Meet daily and monthly targets as set by the company

Requirements :

For Freshers : Excellent English communication skills are mandatory

For Experienced : 6 months of international voice experience is mandatory

- Graduation is mandatory

- Ability to multitask and prioritize workload effectively

- Good typing speed and computer proficiency

- Willingness to work in rotational shifts

- Good interpersonal skills and customer orientation

Salary :

For Freshers: 17,000 - 25,000 per month

For Experienced : 28,000 - 40,000 per month

Benefits :

- Cab facility provided

- 5 working days with 2 weekly offs

- Health and life insurance provided by the company

- Attractive incentives and allowances provided

- If you are a customer-oriented individual looking to grow your career in the customer service industry, please apply with your updated resume. We look forward to hearing from you!

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