Owner at Domestic Cluster Enterprise
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Executive - Customer Care (0-1 yrs)
A customer care executive is one who essentially belongs to an organisation or service center and works as a bridging force between the customer and the organisation. He/she tries to meet the needs of the customer within the ambit of the management.
tomers with issues, questions, or complaints about a company's products or services. They are the primary point of contact for customers and are responsible for ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries
- CCEs respond to customer inquiries via phone, email, chat, social media, and other channels.
- Resolve customer issues
- CCEs resolve customer issues by providing support and technical troubleshooting.
- Build relationships
- CCEs build and maintain relationships with customers to ensure their needs are met.
