Executive - Customer Care (0-1 yrs)
1. Handle Incoming Inquiries: Respond to customer calls, emails, or chat inquiries regarding products or services.
2. Understand Customer Needs: Listen carefully to customers' requirements, preferences, and challenges to provide suitable solutions.
3. Offer Product/Service Solutions: Present and recommend appropriate products or services to meet customer needs and close sales.
4. Upselling and Cross-Selling: Suggest additional or upgraded products/services to enhance customer value and maximize revenue.
5. Maintain Customer Relationships: Build rapport and maintain a professional relationship with customers to encourage loyalty.
6. Resolve Issues: Address customer questions, concerns, or complaints promptly to ensure a positive experience.
7. Maintain Accurate Records: Update customer details and sales information in the database or CRM software.
8. Meet Sales Goals: Achieve or exceed assigned sales targets and performance metrics.
9. Stay Product Knowledgeable: Keep updated on product features, pricing, and promotions to effectively assist customers.
10. Provide Feedback: Share customer insights, challenges, or suggestions with the management or marketing team to improve products or services.
11. Adhere to Processes: Follow company guidelines, policies, and scripts during customer interactions.
12. Report Performance: Prepare and submit daily or weekly sales and call activity reports to the team lead or manager.
