Executive - Customer Care (0-1 yrs)
Key Responsibilities :
Client Interaction :
- Make outbound calls to clients to assist with their inquiries, issues, or service requests.
- Respond to inbound client calls, emails, and messages with efficiency and professionalism.
Issue Resolution :
- Address and resolve client concerns promptly and accurately.
- Escalate complex issues to relevant departments for further resolution, ensuring follow-up until the issue is resolved.
Customer Satisfaction :
- Ensure that all customer interactions are handled in a polite and helpful manner to foster long-term client relationships.
- Conduct follow-up calls to ensure client satisfaction after resolving issues.
Qualifications and Skills :
- Strong communication skills (both verbal and written).
- Ability to handle high call volumes in a fast-paced environment.
- Good problem-solving and conflict resolution abilities.
- Experience using CRM or customer service software is a plus.
- Prior experience in a telecalling or customer support role is preferred.
- Ability to work well independently and as part of a team.
