Owner at Domestic Cluster Enterprise
Views:9 Applications:4 Rec. Actions:Recruiter Actions:3
Executive - Customer Care (0-1 yrs)
- Product knowledge : Showing customers the benefits of the product and training other team members on the product
- Conflict resolution : Using conflict resolution skills to help customers who are confused or unable to use the product
- Customer experience : Influencing the customer experience of the organization
- Customer support executives should have strong communication skills, empathy, active listening, patience, responsibility, dependability, and leadership.
- Lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service
