Recruiter at Wonton Consulting Private Limited
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Executive - Customer Care (0-1 yrs)
Parmar Consultancy Services is a leading consulting firm specializing in providing comprehensive solutions to businesses across various industries. We pride ourselves on our commitment to excellence, innovation, and client satisfaction. We are looking for enthusiastic and dedicated individuals to join our team as Customer Care Executives. This role offers an excellent opportunity for recent graduates or individuals looking to begin their career in customer service.
Responsibilities :
- Handle incoming telephone calls from customers regarding inquiries, complaints, or feedback.
- Provide prompt and courteous assistance to customers, ensuring their concerns are addressed effectively.
- Listen actively to customer issues and escalate complex problems to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions. Respond to customer inquiries via email or chat if required.
- Collaborate with other team members to ensure timely resolution of customer issues.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Stay updated on product/service offerings and company policies to provide accurate information to customers.
- Identify opportunities for process improvement and contribute to enhancing overall customer satisfaction.
- Adhere to company guidelines and standards for customer service excellence.
