Recruiter at Augusta Consulting
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Executive - Customer Care (0-1 yrs)
- Identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Keeping records of customer interactions, transactions, comments, and complaints
- Good communications skills in English, Hindi, Telugu.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
