Exp: 1-2 years

Immediate to 1 week joiners

Should be ready to work in rotational shifts

Duration : 6months contract on 3rd part payroll, after 6 months based on performance and company need contract can be extended for more 6 months

Max salary 3.5 to 4 lpa + shift allowance of Rs.1500 per month + to and fro cab based on location OR 7000/- TRANSPORT Allowance

Excellent communication skills in international voice-based process.

Requirement:

- Previous experience in a Customer Support Role

- Excellent English communication skills (Written and Verbal).

- Ability to multi-task, set priorities and manage time effectively.

- Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork

- Demonstrate behavior consistent with the company's Code of Ethics and Conduct

- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

- Duties may be modified or assigned at any time to meet the needs of the business.

Roles and responsibilities :

- Receives customers' requests by telephone, email or chat analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

- Analyzes transactions, corrects records, and adjusts errors.

- Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from factory.

- Traces status of orders through Purchasing Department.

- Escalations management to resolve customer issues.

- Resolves customer questions related to orders, takes orders as needed.

- Maintains liaison with other departments for order completion.

- Create orders, mails information, and similar data to customer, as required.

- Responds to customers' requests via telephone or mail, electronic mail or personal computer when necessary.

- Contacts customers or technicians to ascertain clarifying information on orders.

- Have knowledge of product line, prices, delivery time, drop ship items, various services, and similar data, as required.

- Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.