- Deputise for your Team Leader; cover your Team Leader's daily duties in their absence, in regards of Call Quality Monitoring, updating the absence tracker, monitoring agent activity via the Real Time Display.

- Offer guidance & support to Contact Centre Agents - use your experience & knowledge to help others develop in their roles.

- Take escalations & complex queries from agents and escalate as necessary.

- Log on and take calls in line with the trigger procedure.

- Additional duties in line with business requirements

- Offer a professional service to a variety of clients.

- Strive to provide a professional service at all times.

- Accurate recording of information onto a live system.

- Query handling in response to customer requests with the support of clear information and processes.

- Process changes in Client/Customer records in response to appropriately authorised requests that are within the required limits for processing.

- Provide guidance to Shareholders on correct procedures to be followed.

- Contribute to the development initiatives of the Team e.g. continuous process improvement, etc.

- On attainment of good level of experience agents may be asked to assist less experienced team members.

- Always to undertake the duties of this role in accordance with the requirements of the company's Regulators, including SEC Principles for Business.

- Deputise for your Team Leader; cover your Team Leader's daily duties in their absence, in regards of Call Quality Monitoring, updating the absence tracker, monitoring agent activity via the Real Time Display.

- Offer guidance & support to Contact Centre Agents - use your experience & knowledge to help others develop in their roles.

- Take escalations & complex queries from agents and escalate as necessary.

- Log on and take calls in line with the trigger procedure.

- Additional duties in line with business requirements

- Offer a professional service to a variety of clients.

- Strive to provide a professional service at all times.

- Accurate recording of information onto a live system.

- Query handling in response to customer requests with the support of clear information and processes.

- Process changes in Client/Customer records in response to appropriately authorised requests that are within the required limits for processing.

- Provide guidance to Shareholders on correct procedures to be followed.

- Contribute to the development initiatives of the Team e.g. continuous process improvement, etc.

- On attainment of good level of experience agents may be asked to assist less experienced team members.

- Always to undertake the duties of this role in accordance with the requirements of the company's Regulators, including SEC Principles for Business.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.