Job description:

Join Our Winning Team as CRM Executive at Samraat Group, Nashik

Company Overview:

Formed in 1998, It has more than 2 decades, this dynamic group has been the pioneer in designing and implementing first of its kind concepts not only in Nashik but stretched its wings further to the North of Maharashtra with its benchmark award winning projects Samraat Group has delivered 41+ Landmark projects in Nashik

More than 10,000 happy families 12 prestigious awards

Samraat Group is among the Top 100 fastest growing brand in India

Samraat Groups is been Honored with a title of Indian Power Brand at Las Vegas

Samraat Groups is first in pioneering with 5 and 6 star rating by CRISIL for quality of work for its projects.

Samraat Group Believes in delivering high standards in its construction Quality, choosing best brands, new technologies and expertise of best talent professionals.

Qualification :

Bachelors degree in Business, Marketing, or a related field.

Total Years Experience :

- Minimum of 3 years of professional experience in the real estate industry CRM management or a related role.

- 3 to 6 years experience in Real Estate sector.

Role & responsibilities :

- Documentation and Compliance: Ensure accurate and thorough documentation of customer recovery cases. Monitor compliance with company policies, legal requirements, and industry standards.

- Stakeholder Communication: Assist in maintaining strong relationships with internal and external stakeholders. Contribute to effective communication with other departments that impact the customer recovery function.

- Customer Recovery Performance: Monitor and contribute to the overall success rate of recovering customers and resolving their issues. Support the team in achieving recovery targets.

- Team Support and Development: Assist in leading and developing the customer recovery team.

- Process Improvement: Identify areas for improvement in the customer recovery process. Actively participate in implementing changes to enhance the efficiency and effectiveness of recovery procedures.

Technology Utilization:

1. Leverage ERP software and other relevant technologies to enhance customer management processes.

2. Ensure the team is trained on and effectively using ERP tools.

Tools / Software / Application :

- CRM software

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Email marketing tools

Desired Skills:

- Comprehensive knowledge of the real estate market, including property values, market trends, and regulatory requirements.

- Strong communication and interpersonal skills.

- Excellent negotiation and closing skills.

- Ability to create and deliver effective presentations.

- Customer-focused with the ability to build and maintain client relationships.

- Problem-solving skills and attention to detail.

- Ability to work independently and as part of a team.

Perks and benefits:

- Employer PF Contributions

- ESIC Contributions

- Diwali Bonus

- Annual Variable Incentives

- Gratuity

- Paid Leave

- Leave Encashment

- Employee Referral Bonus,

- Employee Wellbeing

- Engagement Wellness Program

- Health & Insurance,

- Annual health checkup

- Recognition & Rewards Program

Office Perks

Cafeteria,

Office Cab & E - Bikes

- Total Experience?

- Relevant Experience in Real Estate CRM- post Sales?

- Current CTC / Monthly Net Salary?

- Expected CTC / Monthly Net Salary?

- Joining Notice?

- Reason for change?