HR Manager at MNR Solutions
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Executive - CRM (2-4 yrs)
Customer Relationship Management:
Develop and maintain strong relationships with customers to enhance customer satisfaction and loyalty.
- Act as the primary point of contact for customer inquiries, issues, and requests, ensuring timely and effective resolution.
Data Management and Analysis:
- Manage customer data in CRM systems, ensuring accuracy and completeness of customer profiles.
- Analyze customer data and behavior to identify trends and opportunities for upselling or cross-selling products.
Campaign Management:
- Collaborate with marketing teams to plan and execute customer engagement campaigns, promotions, and events.
- Monitor campaign performance and analyze results to improve future initiatives.
Feedback Collection and Reporting:
- Gather customer feedback through surveys, calls, and other means to assess satisfaction and identify areas for improvement.
- Prepare reports on customer interactions, feedback, and trends to inform management decisions.
Collaboration with Sales and Marketing Teams:
- Work closely with sales and marketing teams to ensure a cohesive approach to customer engagement and service delivery.
- Assist in training staff on CRM best practices and the importance of customer-centric approaches.
Continuous Improvement:
- Stay updated on industry trends and best practices in CRM to enhance customer experience and operational efficiency.
- Recommend improvements to CRM processes and tools to better serve customers and the organization.
Key Skills :-
- Proficiency in CRM software (e.g., Salesforce, HubSpot)
- Strong communication and interpersonal skills
- Analytical skills to interpret customer data
- Experience in customer engagement and relationship-building
- Ability to work collaboratively with cross-functional teams
- Knowledge of the fashion and textile industry is preferred