HR Recruiter at Serves Solution Services
Views:11 Applications:12 Rec. Actions:Recruiter Actions:0
Executive - Costumer Support (1-2 yrs)
Role - Costumer Support Executive
Location - Bangalore
Exp - 1+yrs
Job Details :
- Setup store for annual paid users
- Give training to the customers post store setup
- Guide customers who want to setup the store themselves if they have any queries
- Post launch, help customers with their ongoing support
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product issues
- Update our internal teams with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training newer Customer Support Representatives as and when they join the team
- Experience as a Customer Support or Customer Success Executive
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
If interested call me 7982011277
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
