Executive Consultant at Talent Thrill Consulting
Views:201 Applications:64 Rec. Actions:Recruiter Actions:25
Executive - Contact Center - BPO (2-3 yrs)
Responsibilities:
- Should possess strong verbal & written communication skills as this profile involves dealing with customers/patients everyday.
- Ability to convince, persuade customers
- Knack for managing complaints/queries received at customer service and provide quick solutions.
- Willing to handle multiple tasks and open to handle different process related requirements.
- Good working knowledge of CRM, dialers and telephony integration.
- Should adhere to organizational ethics and maintain complete privacy of customer details
- Working closely with internal stakeholders for overall process efficacy along with periodic reviews.
Requirements:
- 2-3 years experience in a contact center, email & chat functions preferably in telemarketing environment
- Excellent persuasion and interpersonal skills to liaise with labs, clients & end customers
- Knowledge of MS office tools especially MS Excel, MS Power Point& MS Word.
- Ready to work every week Monday to Saturday
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
