- Join a market leader within Hospitality

- Work alongside & learn from best in class talent

- Opportunity within a company with a solid track record of performance

- Founded in 2017 in New Delhi, India, our client has grown to one of the world's leading digital travel companies. Part of their mission is to make it easier for everyone to experience the world.

The Job :

- Your primary responsibility will be to assist customers in planning, organizing, and booking their travel arrangements. You will work closely with clients to understand their travel preferences and provide expert guidance to create customized itineraries that meet their needs. By offering exceptional customer service and utilizing your in-depth knowledge of travel destinations, products, and services, you will contribute to the overall success of our travel company.

Your responsibilities will include :

Customer Service : Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

Travel Planning : Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

Sales and Booking : Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.

Product Knowledge : Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

Cross-Selling and Up-Selling : Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

Relationship Building : Build and maintain strong relationships with clients to foster loyalty and repeat business.

Documentation and Administration : Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

Sales Targets and Performance : Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Ideal Candidate :

- High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

- Previous experience in a similar role, preferably as a travel consultant or sales representative.

- Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

- Proficiency in using computer reservation systems, booking platforms, and office software.

- Excellent communication and interpersonal skills to build rapport with customers and colleagues.

- The customer-focused mindset with a passion for delivering exceptional service.

- Ability to work independently and as part of a team in a fast-paced, target-driven environment.

- Attention to detail, organizational skills, and the ability to multitask effectively.

- Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

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