Founder at Serving Skill
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Executive - Concierge/Customer Service - Education (1-6 yrs)
Job Description :
About the role :
- At Company, we are looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
Scope : Individual Role to handle queries.
Work Location : Remote online work until offices reopen
Working days : 6 working days with 1 day-off which may be during week
Shifts (subject to change) : 11 pm - 8 am
Experience : 1-6 years
Mandatory Language Fluency : English, Hindi
Laptop/Wi-fi : candidates to use their own laptops, wi-fi will be reimbursed
Role Details :
- Support student and teacher experience and ensure high CSAT scores
- Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and Students
- Responsible for solving queries of students and teachers.
- Responsible for building relationships with the students and teachers
- Maintain good relationships with students and teachers so that the business can maximize the value of those relationships.
- Should be open to work in rotational shifts
- Should be open to work in email, chat and calling process
Additional Information :
Skills and Qualifications :
- Bachelor's degree
- Minimum of 1 year experience within a contact centre environment
- Experience within customer services with customers/clients
- Strong Operations background in any of these industries - E-commerce/Start-up, BPO/ITES, Telecom, E-learning
- Excellent communication skills
- Email voice and chat experience will be an advantage
Required Qualification :
Graduation - Any Graduate
in Other - Not Required Per/CGPA
Preferred Age Group : All Age
Preferred Gender : All
Experience:
1 to 6 Years
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