Assistant Managerm- TA at Inventiway Solutions
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Executive - Client Servicing - FinTech (1-2 yrs)
- Understand the Bridgeweave suite of products and deep dive on customer demographics.
- Respond to customer inquiries via chat, emails or calls.
- Troubleshoot and resolve technical issues for customers and provide guidance on product features and usage.
- Document and monitor customers' interactions in a timely manner.
- Liaison between customer and partner to provide accurate inputs to all the customer queries.
- An opportunity to be involved across the lifecycle of a product launch.
- Front end with customers, understand their concerns and help resolve small queries telephonically or electronically.
- The responses and resolution will based on proper elementary research and findings on
technical problems, and providing basic assistance and information to User
- Liaison between customers and internal teams to suggest product enhancements
- Be a part of customer engagement by creating emails and scripts for customer conversations, coming up with cool enablement videos that speak about the product and what we offer.
Skills that you bring along :
- Minimum 1 year of experience in customer facing roles in the fintech industry or financial services.
- Curiosity to learn and be on top of the changes in the Fintech industry
- Understanding and execution of campaigns on social media
- Ability to take responsibility and meet timelines with agility
- Great listening, written and verbal communication skills
- Customer service orientation
- Positive solution oriented attitude
Educational Qualifications : MBA/PGDM/PGDM
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