- Fantastic work culture

- Excellent Career growth

- Our Client works with a vision to enumerate the future of kids' fashion and integrate India's kid's fashion industry into the global kids' fashion world. They amplify the brand's market value and present the true essence of the brand to the potential customer base with a focused and market-driven perspective.

The Job :

- Our Client hiring a Client Service Executive to manage customer queries and complaints.

Your responsibilities will include:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Ideal Candidate

Skills required :

- You possess a bachelor's degree or equivalent.

- You have at least 1 year of experience ideally in Marketing Communications within Media & Entertainment industry.

- You are a strong team player who can manage multiple stakeholders

- You are a self-starter and demonstrate a high level of resilience

- You possess strong analytical skills and are comfortable dealing with numerical data

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.