Director at Risenbro Innoace Pvt Ltd
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Executive - Client Relationship Management - Executive Search Firm (2-10 yrs)
Experience : 2-5Years
Responsibilities :
Lead Generation :
- Identify and pursue potential leads through various channels.
- Utilize CRM tools to track and analyze lead data.
Sales Collaboration :
- Work closely with sales teams to understand their needs and goals.
- Provide CRM support to optimize sales strategies and enhance overall performance.
Customer Data Management :
- Maintain accurate and up-to-date customer information within the CRM system.
- Regularly audit and clean the database to ensure data integrity.
Analysis and Reporting :
- Generate reports on sales activities, conversion rates, and other key performance indicators.
- Analyze data to identify trends, opportunities, and areas for improvement.
CRM Optimization :
- Customize and configure CRM software to align with sales processes.
- Implement best practices to ensure efficient use of CRM tools.
Customer Satisfaction :
- Monitor customer interactions and feedback within the CRM system.
- Address customer concerns and collaborate with teams to improve satisfaction levels.
Upsell Opportunities :
- Identify cross-selling and upselling opportunities based on customer behavior and preferences.
- Collaborate with sales teams to capitalize on these opportunities.
Training and Support :
- Provide training to sales teams on CRM usage and best practices.
- Offer ongoing support to address queries and challenges related to CRM tools.
Qualifications :
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales or CRM-related roles.
- Strong analytical skills with the ability to interpret complex data.
- Proficiency in CRM software.
- Excellent communication and collaboration skills.
- Detail-oriented and organized with a focus on data accuracy.
Key Competencies :
- CRM Proficiency
- Sales Collaboration
- Data Analysis
- Customer Relationship Management
- Communication Skills
- Problem-Solving
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