Talent Acqusition Executive at MNR Solutions
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Executive - Client Relationship Management (1-5 yrs)
Customers Interaction and Support:
- Serve as the main contact for customers, understanding their issues and providing solutions over calls and emails.
- Manage customers relationships by addressing concerns promptly and maintaining regular communication.
- Escalate complex issues to the appropriate departments while ensuring customers are informed throughout the process.
CRM Management :
- Use CRM tools to manage and update customers information, ensuring data accuracy.
- Track and document customers interactions and resolutions within the CRM system.
- Generate and analyze reports from CRM tools to monitor customers satisfaction and identify areas for improvement.
Customers Retention :
- Proactively engage with customers to ensure their needs are met and they remain satisfied with the services provided.
- Identify opportunities to enhance customers relationships and increase customer retention
