HR Consultant at JVS Solutions
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Executive - Client Relationship Management (1-3 yrs)
Job Description :
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and courteously, addressing their concerns, resolving issues, and providing information on our products and services.
- Strive to ensure that every customer interaction results in a positive and satisfying experience, addressing their concerns promptly and efficiently.
- Maintain detailed records of customer interactions and activities and update the company's database accurately. Proficiency in Excel is required for this data management.
- Identify and resolve customer complaints and issues in a timely and effective manner, demonstrating problem solving skills and empathy.
- Stay informed about company products and services to provide accurate information to customers.
- Collaborate with team members and other departments to ensure a seamless customer experience.
Requirement & Qualification :
- Strong work ethic and ability to work well with little supervision.
- Proficiency in Microsoft Office applications.
- Ability to be flexible and adaptable in a fast-paced environment.
- Good customer service skills & should display good analytical abilities.
- Should have 1 to 3 years of experience in the same field.
- A positive attitude and commitment to delivering exceptional customer service.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
