HR Executive at Exzellenz Career Shapers Pvt Ltd
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Executive - Client Relationship - Education (0-3 yrs)
Executive
Role Description :
This is a full-time on-site role for a Customer Relationship Specialist at Hello Mentor. As a Customer Relationship Specialist, you will be responsible for ensuring customer satisfaction, providing customer support, and maintaining effective communication with our students/parents. You will utilize your analytical skills to identify and address customer needs and concerns and provide exceptional customer service to enhance their overall experience.
- Understand requirement of students/parents
- Making a detailed plan of counselling/admission process
- Identify best suited list of counselling & colleges to apply.
- Handholding for complete cycle of admission process
Qualifications :
- Customer Satisfaction, Customer Support, and Communication skills
- Analytical Skills and attention to detail
- Strong Customer Service mindset
- Ability to effectively handle customer issues and resolve conflicts.
- Excellent interpersonal and problem-solving skills
- Prior experience in customer service or a related field is a plus.
- Knowledge of career counselling, medical education, NEET UG/PG Counselling is plus.
- Bachelor's or master's degree in any field
- Knowledge of MS Excel
- Presentation skills
- Excellent research skills
- CTC & Other Benefits Details:
- CTC Range 400,000-600,000 per Annum
- 30 Annual leaves + 20 Govt Holidays
- Long vacation during new year
- Laptop and Phone Provided
- PF, Health Insurance, Team Lunches
- Great job satisfaction
- Immense learning & personal development
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