Executive - Client Experience & Services

Fourth Quadrant :

Fourth Quadrant Training Private Limited (www.fourthquadrant.in) is a consulting and training organization with the key focus on people development initiatives. We bring tangible results through training and consulting to our clients, which help them align people development initiatives to business goals. Our clients trust us for reliability, real time solutions to business issues and implementation effectiveness.

Key Result Areas :

- Developing strong contact database relevant to people focused roles

- Getting appointments with decision makers in organizations

- Conducting branding activities through telephonic and internet based approaches

- Assist sales team in proposal creation

- Achieve the revenue targets set for the year

- Coordinating end-to-end customer delivery process

Activities :

- Research internet and conduct tele-calls to identify prospects for business

- Compile a database of clients for prospecting

- Schedule calls for sales team through telephonic and email approach

- Create customer proposals under the guidance of Sales Consultants

- Maintain activity tracker and MIS

- Map client organizations to understand future requirements and decision making teams

- Conduct initiatives to develop and maintain strong relationships with decision making teams

- Coordinate with client for venue arrangements

- Ensure strong internal coordination for learning kits

- Champion client communication to ensure efficient delivery of projects

Skills Required :

- Graduate in English Medium with fluency in English

- Confidence to conduct business in virtual environment (mail and phone)

- Must possess strong communication, influencing and selling skills

- High level of competency in MS Office (Work, Excel, PowerPoint)

- Must possess strong communication and ability to convince people

- Ability to multi-task and working under pressure is a must

- Being proactive, self-motivated, adaptable and collaborative are requirements for this role

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