Director at Recruiting India
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Executive - Chat Process - Healthcare (1-4 yrs)
Chat Executive
- Candidate must have Chat process experience and should be fluent in English. Inbound Process. Preferably from Startup firm.
Checklist : Required
- Candidate should be flexible in rotational shifts and offs
- Track record of achieving targets and aware of metrics like FRT, ART, CSAT.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Described product to customers and accurately explained details.
- Answered product questions with up-to-date knowledge
- Managed wide variety of customer service and administrative tasks to resolve customer issues
- Familiarity with CRM systems and practices, customer focus and adaptability to different personality types
- Ability to multi-task between multiple platforms as and when required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
