Director at Recruiting India
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Executive - Chat & Mail Support (0-3 yrs)
Job Title : Chat & Mail Process
Company Name : Revolut
Experience : At least 1 year + International Customer Service
Location : Remote/ Permanent Work from Home
Salary : 47k to 60k
Additional Benefits : Laptop, Up to 20-50k fixed PM allowance, Joining bonus of 45k, Reference bonus of 40k, and other benefits.
Job Description :
As a part of the Chat Mail Process team at Revolut, you will be responsible for providing exceptional customer service through chat and email channels. Your role will involve addressing customer queries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities :
1. Respond to customer inquiries promptly and professionally via chat and email.
2. Resolve customer issues efficiently and effectively.
3. Provide accurate information regarding Revolut products and services.
4. Ensure customer satisfaction by delivering high-quality service.
5. Collaborate with team members to maintain service level standards.
Requirements :
1. Minimum 1 year of experience in international customer service.
2. Proficiency in written communication for chat and email interactions.
3. Strong problem-solving skills.
4. Ability to multitask and prioritize workload effectively.
5. Excellent customer service skills.
6. Availability to work remotely and on a permanent work-from-home basis.
Required Skills :
1. Written communication
2. Problem-solving
3. Customer service
4. Multitasking
5. Remote work proficiency
Note: This position offers a competitive salary ranging from 47k to 60k, along with additional benefits such as a laptop, fixed PM allowance, joining bonus, reference bonus, and other perks. The role is open for remote work with permanent work-from-home setup.
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